Exchanges & Refunds

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We are here to help so please contact us

NON-CUSTOMISED PRODUCTS

You have 24 hours to notify us that you are dissatisfied with your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and its original packaging. You’ll also need the receipts or proof of purchase
To start a return, you can contact us at
If your return is accepted, we’ll send you a return shipping label, as well as instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please ensure this is carried out within 24 hours of receipt.

EXCEPTIONS/NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). And personal care goods (such as beauty products or jewelry such as earrings for pierced ears). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.